Shipping policy

Shipping Policy

Thank you for choosing us! Here's everything you need to know about our shipping process and policies:

1. Processing Time:

  • Orders are typically processed within 5-10 business days after payment confirmation.
  • Customized or personalized items might require additional processing time, which will be communicated to you during the order confirmation.

2. Shipping Methods:

  • We offer a range of shipping options to suit your needs.
  • Shipping carriers include Canada Post for domestic and international orders.
  • You'll receive a tracking number via email once your order is shipped.

3. Estimated Delivery Times:

  • Estimated delivery times vary depending on your location and chosen shipping method.
  • Standard delivery within [5-7] business days for domestic orders and [5-10] business days for international orders.
  • Expedited shipping options are available for faster delivery but may cost more.

4. Shipping Charges:

  • Shipping costs are calculated based on the shipping destination, package weight, and chosen shipping method.
  • You'll see the shipping cost during the checkout process before confirming your order.

5. Customs and Duties:

  • International orders may be subject to customs duties, taxes, or fees imposed by your country's regulations.
  • Customers are responsible for any customs charges related to their order.

6. Address Accuracy:

  • Please ensure your shipping address is accurate and complete to avoid delays or delivery issues.
  • We are not responsible for undeliverable packages due to incorrect addresses.

7. Damaged or Lost Items:

  • In the unfortunate event that your item arrives damaged or is lost during transit, please contact us immediately.
  • To expedite the resolution process, provide clear photos of the damaged item and packaging within 24 hours of receiving the order.
  • We will assess the situation and offer a replacement, refund, or appropriate solution.

8. Order Tracking:

  • You'll receive a tracking number via email once your order is shipped.
  • You can track the status of your shipment using the provided tracking information.

9. Refunds and Returns:

  • Please refer to our Refund and Return Policy for detailed information on our refund and return process.

Please note that these policies are subject to change. We recommend reviewing this Shipping Policy regularly for updates. If you have any questions or concerns, feel free to contact our customer service team at marblesbuner@gmail.com

Thank you for shopping with us! Your satisfaction is our priority, and we're here to provide you with a seamless and enjoyable shopping experience.